CgChat

Terms of Service

Last updated: 2026-03-18

Terms of Service

Article 1 (Purpose)

These Terms of Service (hereinafter "Terms") set forth the rights, obligations, and responsibilities between CgWeb Inc (hereinafter "Company") and users regarding the use of the chat hosting service (hereinafter "Service") provided by the Company.

Article 2 (Definitions)

  1. "Service" means the chat hosting platform and all related ancillary services provided by the Company.
  2. "User" means any person who uses the Service provided by the Company in accordance with these Terms, including both Members and Non-Members.
  3. "Member" means a person who has registered as a member by providing personal information to the Company and may continuously use the Service.
  4. "Non-Member" means a person who uses the Service without registering as a member.
  5. "Chat Room" means a virtual communication space within the Service where Users can send and receive real-time text, images, files, and other content.
  6. "Content" means all information posted or transmitted by Users while using the Service, including text, images, files, and links.

Article 3 (Effectiveness and Amendment of Terms)

  1. These Terms become effective when posted on the Service screen or otherwise notified to Users.
  2. The Company may amend these Terms to the extent permitted by applicable laws and regulations.
  3. When amending the Terms, the Company shall post a notice specifying the effective date and reasons for the amendment at least 7 days prior to the effective date. However, for changes unfavorable to Users, the notice shall be posted at least 30 days in advance.
  4. If a User does not agree to the amended Terms, the User may terminate the service agreement. A User who does not express objection by the effective date of the amended Terms shall be deemed to have agreed to the amendment.

Article 4 (Formation of Service Agreement)

  1. A service agreement is formed when the User agrees to these Terms and applies for membership, and the Company approves the application. Membership registration may be completed through direct registration via email or simplified registration through social login (Google, etc.).
  2. The Company may refuse or later terminate a service agreement in the following cases:
    • The applicant has previously lost membership status under these Terms
    • The applicant uses a false name or another person's identity
    • The applicant provides false information or fails to provide required information
    • The applicant is under 14 years of age without consent of a legal guardian
    • Approval is technically impracticable due to the Company's systems

Article 5 (Description of Service)

  1. The Company provides the following services:
    • Real-time chat services (one-to-one and group)
    • Chat room creation and management
    • File and media sharing
    • Chat history storage and search
    • Notification and push message services
    • Any additional services developed or provided through partnerships
  2. The Company may modify the content of the Service at any time to improve quality, and shall provide advance notice of such changes.

Article 6 (Interruption of Service)

  1. The Company may temporarily suspend the Service due to maintenance, inspection, replacement, or failure of information and communication equipment, network disconnection, or other operational reasons.
  2. In the event of a service interruption under paragraph 1, the Company shall provide advance notice. If advance notice is not possible due to unavoidable circumstances, the Company shall provide notice afterward.
  3. The Company may conduct regular maintenance as needed, with the maintenance schedule posted on the Service.

Article 7 (Changes to Member Information)

  1. Members may view and modify their personal information at any time through the personal information management page.
  2. Members must update their information online or notify the Company if any information provided at the time of registration has changed.
  3. The Company shall not be liable for any disadvantages arising from a Member's failure to update their information.

Article 8 (Obligations of Members)

  1. Members shall not engage in the following activities:
    • Registering false information during application or modification
    • Misappropriating another person's information
    • Unauthorized modification of information posted by the Company
    • Transmitting or posting malicious code or unauthorized information
    • Infringing upon the intellectual property rights of the Company or third parties
    • Defaming or interfering with the business of the Company or third parties
    • Posting obscene, violent, or otherwise objectionable content on the Service
    • Sending unauthorized spam messages or advertising
    • Disrupting the stable operation of the Service (hacking, using bot programs, etc.)
    • Any other activities that violate applicable laws and regulations
  2. Members shall comply with applicable laws, these Terms, usage guidelines, and notices related to the Service.

Article 9 (Obligations of the Company)

  1. The Company shall not engage in activities prohibited by applicable laws, these Terms, or public morals, and shall make its best efforts to provide the Service continuously and stably.
  2. The Company shall maintain a security system to protect Users' personal information and shall publish and comply with its Privacy Policy.
  3. The Company shall take appropriate measures to address legitimate opinions or complaints raised by Users.

Article 10 (Management of Posted Content)

  1. If Content posted by a Member on the Service violates applicable laws, the rights holder may request the suspension or deletion of such Content in accordance with the procedures prescribed by law, and the Company shall take appropriate measures.
  2. Even without a request from a rights holder, the Company may take interim measures regarding Content that:
    • Infringes the rights of others or damages their reputation
    • Constitutes illegal information or obscene material
    • Is related to criminal activity
    • Otherwise violates applicable laws and regulations

Article 11 (Copyright Ownership)

  1. Copyright and intellectual property rights to the Service belong to the Company.
  2. Copyright to Content posted by Users within the Service belongs to the respective Users. However, the Company may use such Content free of charge (including reproduction, modification, display, transmission, distribution, and publication) for the purpose of operating, improving, and promoting the Service.
  3. The Company shall obtain prior consent from the User when using the User's Content in a manner other than described in paragraph 2.

Article 12 (Service Fees)

  1. Basic use of the Service is provided free of charge. However, certain premium features may be offered on a paid basis.
  2. Fees and payment methods for paid services shall be posted separately on the applicable Service page.
  3. The Company may change the fees for paid services and shall provide notice of such changes at least 30 days in advance.
  4. Users wishing to dispute paid service charges may request a refund in accordance with applicable consumer protection laws.

Article 13 (Payment Cancellation and Refunds)

  1. Members who have entered into a service agreement with the Company may request cancellation and refund of payments as follows:
    • If the Service (chat hosting server installation) has not been provided by the Company after the service agreement is submitted, payment cancellation is available.
    • Monthly subscription members: Refunds are calculated on a pro-rata daily basis, excluding the number of days the Service was used. The monthly basis is 30 days, and the daily rate is the monthly fee divided by 30. For cancellations made between 24 hours and 15 days from the payment time, the refund is calculated on a pro-rata basis for the remaining days.
    • Quarterly subscription members: The quarterly basis is 90 days, and the refund is calculated based on the daily rate derived from dividing the total quarterly fee by 90.
    • Annual subscription members: The annual basis is 12 months, and the refund is calculated based on the daily rate derived from dividing the total annual fee by 12.
    • Weekly subscription members: The weekly basis is 7 days, and the refund is calculated based on the daily rate derived from dividing the total weekly fee by 7.
    • If a Member requests termination after service activation (server installation completed), a partial refund may be issued for the remaining service period, minus a 10% early termination fee.
  2. If a payment error occurs due to the Company's fault, the Company shall immediately correct the error and refund any overcharged amount.
  3. If the Service is interrupted due to the Company's fault, the usage fee for the interrupted period shall be refunded on a pro-rata daily basis.
  4. Refunds are restricted in the following cases:
    • If the Service was suspended due to the Member's fault (violation of Terms, illegal use, etc.)
    • If a termination request is made after the Member has used more than 50% of the total service period, the early termination fee shall be increased to 20%.
  5. Refund requests may be submitted through the Service's 1:1 inquiry feature or customer support center. Refund amounts will be processed within 7 to 14 business days depending on the payment method.
  6. The refund calculation under this Article is based on the annual subscription rate or calculated from the recurring payment amount for cancellation and refund card transactions.

Article 14 (Termination and Restriction of Use)

  1. Users may request termination of the service agreement at any time through the Service settings menu or customer support, and the Company shall process such requests in accordance with applicable laws.
  2. The Company may terminate the service agreement or restrict use for a specified period without prior notice if a User engages in:
    • Violation of obligations under Article 8 (Obligations of Members)
    • Interference with normal operation of the Service
    • Activities in violation of applicable laws
  3. When restricting use, the Company shall notify the User of the reason, type, and duration of the restriction.
  4. Users may file an objection to use restrictions in accordance with procedures established by the Company, and the Company shall promptly lift the restrictions if the objection is found to be justified.

Article 15 (Liability for Damages)

  1. The Company shall not be liable for free services unless otherwise specified by applicable laws.
  2. If the User suffers damages due to the Company's negligence in providing paid services, the Company shall compensate for such damages within the scope prescribed by applicable laws.

Article 16 (Disclaimer)

  1. The Company shall be exempt from liability if it cannot provide the Service due to force majeure events such as natural disasters, war, or service interruptions by telecommunications carriers.
  2. The Company shall not be liable for service disruptions caused by the User's own fault.
  3. The Company shall not be liable for any loss of expected revenue by the User from using the Service.
  4. The Company has no obligation to intervene in disputes between Users or between a User and a third party arising through the Service, and shall not be liable for such disputes.

Article 17 (Dispute Resolution)

  1. The Company operates a customer support center to reflect legitimate opinions or complaints from Users and process compensation for damages.
  2. Disputes arising from these Terms shall be governed by the laws of the Republic of Korea, with the court having jurisdiction over the Company's principal office as the exclusive court of jurisdiction.
  3. E-commerce disputes between the Company and Users may be resolved through dispute mediation by the Korea Consumer Agency or the Electronic Commerce Dispute Mediation Committee.

Supplementary Provisions

These Terms shall take effect from 2026.1.1.