Frequently Asked Questions

CgChat is a real-time chat hosting service for businesses.

You can use the chat infrastructure by signing up and requesting the service, without the need for separate server setup or development.

It offers a variety of chat solutions, including text/relay chat, web messenger, video chat, community chat, and chat counseling.

No, no installation is required.

CgChat is a cloud-based SaaS service; you can start using it immediately after signing up and subscribing to a plan.

All you need to do is insert a single line of integration code or iframe code into your website.

CCU (Concurrent Connected Users) refers to the number of users connected to the chat service at the same time.

For example, a 100 CCU plan allows 100 users to use the chat simultaneously.

CgChat allows connections up to 130% of the provided CCU, enabling flexible adaptation to traffic fluctuations.

CgChat supports all modern browsers, including Chrome, Firefox, Safari, and Edge.

It operates responsively on all devices, including PCs, tablets, and mobile phones, and can be used directly in a web browser without installing a separate app.

The Small Team and Dedicated plans allow you to create an unlimited number of chat rooms.

The Lite plan allows you to operate one chat room and is suitable for small-scale testing or single-channel operations.

The CgChat service interface supports Korean and English.

Additionally, it supports automatic translation between over 100 languages via AI-based real-time translation, ensuring seamless communication with global users.

CgChat offers pricing plans in three categories.

(1) Lite Plan: 10~90 concurrent users, $8 ~ $38 per month (Shared Server)

(2) Small Team Plan: 100~500 concurrent users, $110 ~ $300 per month (Dedicated Server)

(3) Dedicated Plan: 1,000~5,000 concurrent users, $450 ~ $1,130 (Dedicated Server, SLA 99.9%)

You can choose from a total of 18 detailed plans to suit your business size.

Domestic customers can use bank transfer, Toss Payments (credit card/instant payment), and NHN KCP (credit card).

International customers can pay via Paddle using international credit cards and PayPal.

Yes, discounts are applied based on the payment cycle.

A 10% discount is automatically applied for quarterly (3-month) payments, and a 15% discount is automatically applied for annual (12-month) payments.

Currently, as part of our launch promotion, we are offering an additional 15% discount on all payment cycles.

Yes, you can upgrade to a higher-tier plan at any time.

When upgrading, you only need to pay the difference for the remaining period.

Downgrades will take effect upon renewal after your current subscription period expires.

Please request a plan change via the 1:1 inquiry form.

Yes, we issue tax invoices to business customers.

If you register your business information under “Business Registration Certificate Management” in My Page, an electronic tax invoice will be issued within 3 business days after payment is completed.

You can also view and download quotes and transaction details in My Page.

If your order is in the "Pending Payment" or "Payment Verification" status, you can cancel it directly through My Page.

Once service has begun, refunds will be calculated pro-rata based on the remaining period.

Please submit refund requests via the 1:1 Inquiry form; they will be processed within 3 business days.

We do not currently offer a separate free trial period, but you can experience the service risk-free with the Lite 10 plan (₩10,000/month, 10 CCU).

With our 15% launch discount, you can start for ₩8,500 per month.

If you need a service demo, please request one via our 1:1 inquiry form.

The simplest method is to insert an iframe.

Just add a single line of code provided by CgChat to your webpage, and the chat window will appear immediately.

If you need more granular control, you can integrate using the REST API, Webhooks, or URL parameters.

Detailed integration guides are available in the dashboard after signing up for the service.

Yes, we support custom domain connections for free on all plans.

You can operate the chat service using your company’s domain, such as chat.yourcompany.com.

Simply add a CNAME record to your DNS settings, and an SSL certificate will be issued automatically.

CgChat provides a RESTful API that allows you to programmatically control chat room creation/management, user management, message sending/retrieval, and statistics.

You can also receive real-time notifications of events such as new messages and user entry/exit via webhooks.

API Authentication is securely handled using an authentication key.

CgChat’s AI-based real-time translation automatically translates chat messages into the recipient’s language as they are sent.

It supports over 100 languages and provides natural translations by recognizing context.

This is a built-in feature that requires no separate configuration.

CgChat uses WebSocket-based real-time communication.

WebSocket maintains a constant connection between the server and client, enabling real-time message delivery in milliseconds.

Compared to standard HTTP polling, it has significantly lower latency and uses server resources more efficiently.

Yes, CgChat encrypts and stores all chat data using encryption parameters, binary codecs, and settings, and encrypts data in transit via SSL/TLS.

Dedicated server plans are operated in a physically isolated server environment, providing even greater security.

Yes, CgChat has a DDoS defense system in place that automatically detects and blocks abnormal traffic.

Additionally, during connection overloads, it blocks connections exceeding 130% of the provided CCU to ensure stable service for existing users.

CgChat complies with the Personal Information Protection Act and stores passwords using BCrypt hash encryption.

Payment information is processed through a payment gateway (PG) and is not stored directly on CgChat servers.

We log administrator access and apply the principle of data minimization to collect only necessary information.

The Dedicated plan guarantees a 99.9% uptime SLA.

This means the service will operate normally, excluding approximately 8.7 hours of scheduled maintenance time per year.

While we do our best to ensure stable operation for the Small Team and Lite plans, the SLA applies only to the Dedicated plan.

CgChat allows connections up to 130% of the provided CCU.

For example, a 100 CCU plan allows up to 130 concurrent users.

If this limit is exceeded, additional connections are blocked to protect the service quality for existing users.

If the limit is consistently exceeded, we recommend upgrading to a higher-tier plan.

Yes, all plans provide basic statistics and connection status.

With plans starting from Small Team, you can use the detailed log dashboard to view trends in the number of users, message statistics, and activity status by chat room.

The Dedicated plan additionally provides a real-time monitoring dashboard.

The time required for setup after payment confirmation varies by plan.

Server installation is completed within 1–2 hours for the Lite plan, 1–4 hours for the Small Team plan, and within 1 business day for the Dedicated plan.

Once server installation is complete, you will be notified via email, and you can check the status in real time on My Page.

If your order is in the “Pending Payment” or “Payment Confirmed” status, you can cancel it directly under My Page > My Services.

If the service is already active, please request cancellation via 1:1 Inquiry, and we will process a refund for the remaining period.

The service will automatically terminate when the subscription period expires.

You can contact us at any time via the 1:1 Inquiry form on the CgChat website.

We respond within 24 hours on business days, and Dedicated Plan customers receive priority technical support.

Yes, CgChat provides standard chat management features such as profanity filtering and spam prevention.

Administrators can manually register banned words, and AI-based filtering automatically detects and blocks inappropriate messages.

CgChat operates an automatic backup system.

Chat logs and configuration data are backed up regularly, and on the Dedicated plan, you can customize the backup frequency and retention period to meet your needs.

If you need to restore data, please submit a request via 1:1 inquiry. Please.

Yes, we provide migration support from your existing chat system to CgChat for Dedicated Plan customers.

The scope of support may vary depending on the data format and volume, so please contact us via 1:1 inquiry for detailed consultation.