[Guide] CgChat Chat Types and Features

CgChat Chat Types and Features

CgChat provides five chat solutions designed for a variety of business needs.

1. Text/Relay Chat

A solution for embedding real-time chat into live broadcasts, shopping malls, and event pages.

• Embed via iframe or popup on any webpage
• Real-time message streaming
• Admin announcements and pinned messages
• Profanity filtering and spam prevention
• Ideal for live commerce, sports broadcasting, and online lectures

2. Web Messenger

A messenger solution for internal communication and 1:1 customer support.

• 1:1 real-time messaging
• User search and contact management
• File, image, and video sharing
• Read receipts and message search
• Use as an internal messenger or customer communication channel

3. Video Chat

High-quality multi-party video conferencing powered by WebRTC.

• Multi-party video and voice calls
• Screen sharing
• Simultaneous text chat support
• Ideal for online meetings, remote education, and consultations

4. Community Chat

A community platform where users freely create and manage their own chat rooms.

• User-created and managed chat rooms
• Room Manager permission system
• Chat room categorization
• Perfect for gaming communities, fan clubs, and interest groups

5. Chat Support

A professional customer support solution with queue management and agent assignment.

• Automatic customer queue management
• Automatic and manual agent assignment
• Support history management and analytics
• FAQ auto-response (AI integration)
• Ideal for customer service centers, after-sales support, and online consultations

All chat types are available on every plan. For detailed inquiries, please use 1:1 Inquiry.